Terms and Conditions

SHIPPING

Upon confirmation of order and acceptance of NUGen Pharmacy’s quotation, compounded medications are produced and ready for dispatch within 48 hours. NUGen Pharmacy offer free express-post delivery to all Australian states and territories, however some addresses not accessible to Australia Post may attract additional charges. A NUGen team member will notify you at time of quotation should postage charges apply. For all orders outside of Australia please contact a NUGen team member to obtain a postage quotation.

QUALITY GUARANTEE

NUGenPharmacys will happily exchange any product supplied free of charge if it is found to be faulty, does not meet Australian standards as set forth by the Australian Pharmacy Board, or for any error made by a NUGen team member. NUGen Pharmacy must be notified within 7 days of receiving any faulty goods for this guarantee to be valid.

NUGen Pharmacy will not be held responsible for any product that is ordered in error by you or your doctor, due to change of mind, or for any other mistake made during the ordering process if it has already been made up for you. Notify a NUGen team member as soon as possible if this is the case so we can cancel or change your order before it is made up.

NUGen pharmacists will make every reasonable effort to accommodate for allergies an intolerances when formulating your medication. It is your responsibility to inform NUGen Pharmacy of any allergies via the NUGen quotation and/or order forms. NUGen Pharmacy accept no responsibility if you fail to do so. In addition, if you are unknowingly allergic or intolerant to any product we supply we cannot be held responsible as this type of reaction is not due to any fault of our products but rather your bodies response to it. We do our best to avoid ingredients that may cause any reactions and generally we use hypoallergenic ingredients were ever available however on rare occasions some highly sensitive patients may still react to some products. This is sometimes unavoidable.

LEGAL DISCLAIMER

Information contained within this site is not intended to diagnose, treat, cure or prevent any disease conditional or malady. No warranty is made or given that any information on or linked to this site is complete, and no warranty is given that there may not be a contrary view to any of the material that is hereby published. The information contained in this website, or obtained as a consequence of using this service is not intended to be nor is it implied to be a substitute for professional medical advice. Any user should always seek the advice of their physician or other qualified health care provider prior to commencing any new treatment for any of the conditions diseases or maladies in relation to which advice is sought, and questions in relation to such treatment should be directed to such professional health care providers.

NO INFORMATION CONTAINED IN THIS WEBSITE IS INTENDED TO BE NOR SHOULD IT BE TAKEN FOR MEDICAL DIAGNOSIS OR TREATMENT.
THIS DISCLAIMER COVERS ALL MATERIAL INFORMATION OF ALL TYPES IN ANY AND EVERY PART OF THIS SITE AND ITS ATTACHMENTS.

PRIVACY POLICY

NUGen Pharmacy will only request what personal information is needed in order to provide you with a smooth, efficient, and personalized experience while using our services. This allows us to provide products and services that most likely meet your needs, and to customize our service to make your experience easier, quicker and safer.

NUGen Pharmacy will not disclose your personal information to third parties without your expressed consent, with exception only in circumstances where NUGen Pharmacy is required to disclose your information in accordance with law enforcement or government legislation. NUGen Pharmacy make all reasonable efforts to minimise the risk of your personal information being compromised.